Circl
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Help centre
Frequently asked questions
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General
For Renters
For Owners
Payments & Billing
Safety & Damage
Account & Privacy
General
What is Circl?
Is Circl available across Canada?
Do I need an account to use the platform?
Is it free to sign up?
For Renters
How do I rent gear?
What happens if the gear is not as described?
Can I extend my rental?
What if I need to cancel my rental?
Am I covered if something goes wrong during my rental?
For Owners
How do I list my gear?
How do I set my price?
Can I pause or remove my listing?
What happens if a renter damages my gear?
Do I have to accept every request?
Payments & Billing
How do I get paid as an owner?
What fees does Circl charge?
What currencies are supported?
Are payments secure?
What is the refund policy?
Safety & Damage
What condition should listed gear be in?
What happens if gear is lost or stolen?
Does Circl provide insurance?
How do I report a safety concern?
Account & Privacy
How do I update my profile?
How do I delete my account?
Who can see my personal information?
How does Circl use my data?
How do I report another user?
Still have questions?
Our team is happy to help.
Contact us